Warranty and Support
Each individual 12Mic undergoes comprehensive quality control and a complete test before shipping. The usage of high grade components should guarantee a long and trouble-free operation of the unit.
If you suspect that your product is faulty, please contact your local retailer. Do not disassemble the device by yourself as it may get damaged. It has been sealed with tamper-evident material, and your warranty is void if those seals have been damaged.
The distributor grants a limited manufacturer warranty of 6 months from the day of invoice showing the date of sale. The length of the warranty period is different per country. Please contact your local distributor for extended warranty information and service. Note that each country may have regional specific warranty implications.
In any case warranty does not cover damage caused by improper installation or maltreatment - replacement or repair in such cases can only be carried out at the owner’s expense.
No warranty service is provided when the product is not returned to the local distributor in the region where the product had been originally shipped.
The distributor does not accept claims for damages of any kind, especially consequential damage. Liability is limited to the value of the 12Mic. The general terms of business drawn up by the distributor apply at all times.
Please ensure that you are using the latest firmware before contacting support.
In many cases, the user forum at https://forum.rme-audio.de provides help with a simple search for relevant keywords.
If the problem cannot be solved by any of the aforementioned methods, please have your serial number at hand and contact and your local dealer or distributor. A complete list of distributors can be found on the RME website.